Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy before placing your order.
Orders will be processed on business days (Monday through Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email.
Shipping costs are calculated at checkout based on:
Shipping destination
Package size and weight
Selected shipping method
Any applicable taxes, duties, or customs fees are not included in shipping charges unless otherwise stated.
International Orders
Estimated delivery: 7-31 business days, depending on the destination and customs processing.
Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
Once your order ships, you will receive an email containing your tracking number. Tracking information may take up to 24-48 hours to update after the shipping label is created.
We ship using trusted carriers such as:
USPS
UPS
FedEx
DHL (for select international orders)
The carrier used will depend on your location and the shipping option selected.
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is entered:
We are not responsible for delays or failed deliveries.
If the package is returned to us, the customer will be responsible for any additional shipping costs required to resend the order.
Address changes cannot be guaranteed once an order has been processed.
Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.
If your package is:
Delayed: Please allow a few extra business days before contacting us.
Marked Delivered but Not Received: Check with household members, neighbors, your mailbox, and your local post office before contacting us.
Lost in Transit: Contact us, and we will work with the shipping carrier to investigate the shipment.
We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier.
If your order arrives damaged:
Take clear photos of the packaging and damaged item.
Contact us within 48 hours of delivery.
Include your order number and photos so we can assist you as quickly as possible.
International customers are responsible for:
Import duties
Taxes
Customs fees
Any additional charges required by their country
Customs processing may cause delays that are outside our control.
If your order contains multiple items, they may arrive in separate packages depending on inventory availability or shipping logistics.
If you purchase a pre-order item:
The estimated shipping date will be listed on the product page.
Orders containing both pre-order and in-stock items may ship together unless otherwise noted.
If a package is refused or returned due to:
Incorrect address
Failure to claim the package
Refusal to pay customs fees
Multiple failed delivery attempts
Any original shipping charges are non-refundable. Additional shipping charges may apply if you request the package be shipped again.
We are not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, labor strikes, carrier disruptions, customs delays, pandemics, or government actions.
If you have any questions about your shipment or need assistance with your order, please contact us through our store's Contact page or by email.
We aim to respond to all shipping inquiries within 1-2 business days.
Please Note: Due to increased shipping volume and carrier network congestion during the FIFA World Cup period, some shipments may experience delays that are outside of our control. While we process and ship orders as quickly as possible, USPS and other shipping carriers may require additional time to deliver packages.
Estimated delivery dates provided at checkout are estimates only and are not guaranteed. We appreciate your patience and understanding while carriers work through higher-than-normal package volumes.
Rest assured, every order will receive tracking information as soon as it ships, and we'll continue to do everything we can to get your order out promptly.
Last Updated: July 2, 2026